Is this a Scam?

Topic summary

A store owner received a suspicious email requesting payment for a theme license through Telegram. The email appears fraudulent and does not originate from an official Shopify address (shopify.com).

Key Points:

  • The payment request via Telegram is a major red flag
  • Community members confirmed this is a scam
  • Legitimate Shopify communications come from @shopify.com addresses

Recommendation: The store owner should avoid responding or making any payments, and may want to contact Shopify’s official support to report the phishing attempt.

Summarized with AI on November 6. AI used: claude-sonnet-4-5-20250929.

Hi guys i recently got this email on my store’s email account and it looked really suspicious can anyone tell me if this is real or if I should contact Shopify help centre to resolve this. Cus there’s no way I’m paying for a theme license on a telegram channel lol.

Hi @Essentialmoti ,

This is definitely a scam, be careful with emails that are not @shopify.com

I hope it helps!