Keep Getting This Error I attached Below. Please Help!

Shopify Discussion

Topic summary

A Shopify store owner is unable to access their Admin panel after changing the account owner to a different email address. Both the old and new email addresses fail to load the Admin, displaying a permission error message: \

Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.
1

I’ve been trying to log into my Shopify Admin, but every since I changed the owner of the account to a different email, I can’t load my Admin. I’ve tried using both emails associated with the store.

Here is the problem message I keep getting:

There’s a problem loading this page

You don’t have permission to view this page. Try reloading this page or going back to the Stores List page.

I’ve seen this has happened to quite a few people and I tried troubleshooting through different browsers, but nothing has worked. I also checked the Status of Shopify, but everything is operational.

Please help!

Thanks,

Tyler

2

Yes, we have the same problem! We have tried it by 3 different browers. It still has the same problem

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