Leftover text from an uninstalled reviews app showing on my active site

Technical Q&A

Topic summary

A Shopify store owner using the free Spotlight theme encountered leftover text (numbers in parentheses) displaying on their live site after uninstalling a reviews app (A2 Reviews) without properly removing the code first.

Initial Problem:

  • Remnants showing on homepage, collection pages, and product pages
  • Numbers appearing above product prices
  • Standard “uncheck product reviews” solution didn’t work

Troubleshooting Steps:

  • Support suggested searching for “opinew” code in the card-product.liquid file and removing it
  • User deleted A2 Reviews snippets (HEAD-VAR-LIQUID, Reviews-total-liquid, Reviews-Total-Liquid)
  • This caused a “liquid error snippet” message to appear

Resolution:

  • Dan-From-Ryviu requested collaborator access to the store
  • After gaining access with code 1930, Dan removed the problematic Opinew snippet code from card-product.liquid
  • Issue resolved quickly; leftover text and numbers no longer displaying

Key Takeaway: When uninstalling review apps, code snippets must be manually removed from theme files to prevent display errors. Direct theme access was needed for proper cleanup.

Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.
1

My site is limestoneholeyrock.com

I have a small amount of text showing on my live site from a review app that I uninstalled without realizing the consequences of doing so without the knowledge of doing it correctly.

The situation now is, I have small remnants of text displaying. The number 5 in parentheseis and the number 2 in parenthesis are showing under my products above the prices. These are showing on my featured product on Homepage and all of my collection and product pages.

I would appreciate any instructions on what to do or what to read to remove this text.

Unchecking show product reviews won’t work in my case.

I am using Shopify’s free theme Spotlight. It is updated to the newest version available.

2

The review app’s support could probably remove it for you.

3

Hi @Lyndajh

You ca remove that code in your Online store > Themes > Edit code > Snippets, open card-product.liquid file, search “opinew” and remove line code of that app and save your file

4

I am going to try that right now. I will let you know. Thanx

1 Like
5

Dan

One question -

it shows A2 REVIEWS HEAD-VAR-LIQUID

A2 Reviews-total-liquid

A2 Reviews Total-Liquid

They all 3 have trash cans next to them should i click the trash cans for those?

6

Yes, if you don’t use that app anymore

7

i did that and it did take the number away but now it shows the text- liquid error snippet …

What should i do now ?
I will gladly compensate if you can give me a little of your time

8

The number in your collection page does not belong to A2 review app, it belong opinew, please just remove Opinew snippet code in your card-product.liquid file

9

Dan

Can I just pay you and you do it for me? Please lol

10

Hi @Lyndajh

I sent a request to access your store. Please accept it so I can help you

11

Please give me your Collaborator request code

12

opinew_reviews_stars_list.liquid

opinew_review_product.liquid

I see these 2 is it one of these?

13

yes

14

Please give me your Collaborator request code of your store

15

1930 is the code to get access i believe

16

Sent it, please accept

17

i see your request. use the code 1930

18

Yes, please approve it

19

ok you are in now. fix whatever needs fixing and I will be happy to pay you now !

20

Hi @Lyndajh

It’s done now.