Legit Shopify email or phishing?

Shopify Discussion
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Topic summary

A user received a suspicious email claiming to be from Shopify, sent from a Gmail address (shopifypolicyregulators@gmail.com), alleging DMCA copyright infringement and threatening to disable their store unless they obtain a “theme licensed code.”

Key red flags identified:

  • Sender uses a Gmail address instead of an official Shopify domain
  • The user is certain they’re not infringing any intellectual property
  • They’re using a free theme, not an unlicensed premium one
  • All products are their original illustrations

Community response:

  • Confirmed this is a complete scam/phishing attempt
  • Shopify would never contact users from a Gmail domain
  • Advised to ignore and delete the email entirely

Resolution: The email is definitively identified as fraudulent. No action needed from the store owner.

Summarized with AI on November 6. AI used: claude-sonnet-4-5-20250929.
1

I received an email this morning from

shopifypolicyregulators@gmail.com

Mentioning the following:

"Hi there,

Shopify recently received a Digital Millennium Copyright Act (DMCA) Takedown Notice alleging that the content on your Shopify store, is infringing the Complainant’s intellectual property. Specifically, we have been notified by our Theme Partner that your Shopify store is using an unlicensed theme version of the theme published on your store.

Please note that you are required to obtain a theme licensed code to verify your theme,authorizing it use or public access to your storefront will be disabled in 2 business days if this issue has not been resolved.

To put you through the process of obtaining a theme license code reply with “HELP” to connect with a support staff.

Note: it is crucial to act fast to prevent your store account from termination.

Sincerely,

Shopify Policy Regulators."

I’m super sure I’m not infringing any intellectual property as all products on my shop are my original illustrations. And the theme I’m using is the free one. But the thing that made me most suspicious was the .Gmail in the email address?

Surely Shopify can afford to have @Shopify_77 .com in their emails no?

Can someone help?

Cheers

Sandra

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2

Hey @Sandraliscio

There’s nothing to worry about because Shopify would never contact you with a gmail.com domain so you can just ignore that email as it’s a complete scam email.

Best Regards,

Moeed

1 Like