Live View

Shopify Discussion
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AI-generated summary

Live View stopped updating automatically for multiple store owners, who now have to refresh the page manually to see current visitors and active carts. The change appears to have started recently, and at least one response from Shopify support suggested this may now be expected behavior.

Key points:

  • Several users confirmed the same problem.
  • Basic troubleshooting was suggested: clear browser cache, try incognito mode, or switch browsers.
  • The original poster said those steps did not solve it.

Recent development:

  • One participant later reported that it seemed to be fixed.
  • Another reply said some accounts may now require manual refreshing and suggested workarounds instead of a true fix.

Suggested workarounds:

  • Use a browser auto-refresh extension.
  • Monitor activity through Shopify Analytics views that still refresh automatically, such as “Sessions over time” and “Live view by location.”

Status: unclear / ongoing. Some users believe the issue was resolved, but others indicate the behavior may be a platform change rather than a bug.

1

Live views have stopped updating automatically since yesterday. I have to manually refresh my page to see visitors and active carts, whereas before, it all happened automatically. Is anyone else experiencing this issue? I contacted Shopify, and they told me it’s just how it’s now! Thanks

2

Same issue here. It has always auto updated, now I have to manually refresh the page.

3

Hi @Anonyme1316 ,
You’re not the only one noticing this. Shopify has been making changes to the Live View dashboard, and in some cases it no longer auto-refreshes as frequently as before.

  • Clear your browser cache
  • Open the dashboard in an incognito window
  • Try a different browser
4

Hello,

I’ve already tried everything and unfortunately nothing works yet.

5

Experiencing the same issue

7

I think it has been fixed :slight_smile:

8

Hi @Anonyme1316 ,
It seems like Shopify’s live view updates in real-time on your account have now switched to refreshing manually. You can work around this by using a browser auto-refresh extension or by viewing Shopify Analytics reports that auto refresh, such as “Sessions over time” and “Live view by location”, to keep an eye on activity without having to keep refreshing.