Hi,
I’m experiencing a “page unresponsive” error on the desktop view of my website. It doesn’t happen all the time; sometimes the website loads perfectly fine, while other times it takes a long time or displays an error message like in the attached screenshot.
The theme preview for the desktop view is also not showing on the admin panel.
store link: https://www.islaboutique.com.au/
Any suggestions on how to fix this?
Thank you
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Hi @technase
This is Richard from PageFly - Shopify Page Builder App
This error usually comes from your site has sent multiple request that make the server crashed. From my perspective, you can try to disable all the app you are using and try again > then clear browser cache and try again.
If this issue is happening on all websites, i suggest you to clear your browser cache first, disable all the extensions or any apps that can make changes to your browser.
Hope this can help you solve the issue
Best regards,
Richard | PageFly
Actually the culprit was a review app called “TrustShop ‑ Product Reviews”. Adding its review widget to the homepage caused the site to crash. However, the problem was resolved by removing the app widget from the homepage.
