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Retired Boards Appdev Authentication
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Topic summary

Main issue: Cannot access Shopify account to close store because an authentication code is required and is no longer available after switching to a new phone.

Key details:

  • Ongoing $40 charges the user cannot afford; wants to stop billing by closing the store.
  • Login flow accepts saved email and password but blocks at the code prompt; repeated code requests haven’t helped.
  • Reports that support responses feel automated (“bots”) and no alternative recovery options are offered.
  • States the code was never emailed and was lost with the old device.

Ask: Help regaining account access or an alternative way to close the store and stop charges.

Status: Unresolved; no solution or next steps provided in the thread.

Summarized with AI on December 16. AI used: gpt-5.
1

hey, yeah so i’m pissed right now.

so i can’t access my shopify account to close my store because i don’t have an authentification code. shopify has been taking $40 dollars out of my pocket that i can’t afford because i don’t have a damn job and there’s no one on the support team that will actually help because it’s just BOTS.

I’ve done the same thing over and over and over again because every time i ask for a new code, i have an email and password saved but it’s that goddamn code that they want and nothing else because they aren’t smart enough to actually put in another option of logging into your account.

when i got my new phone, that code went away. so there’s no way for me to get it and they never emailed me my code EVER. is there anyone that can help with this major inconvenience?