Hi @josh24x7
This is a frustrating error, but it’s usually caused by a browser issue and is often simple to fix.
First, the most effective step is to try logging in with a new incognito or private browser window. This bypasses any stored data that might be causing the conflict. If that doesn’t work, try a completely different device and network, like your phone using its cellular data instead of your Wi-Fi. This helps determine if the issue is with your computer or internet connection.
As a next step, go through the “Forgot password?” process. Even if you know your password is correct, resetting it can often clear up authentication glitches on Shopify’s end.
If you are still locked out after trying all of the above, you will need to contact Shopify Support directly. To get help faster, use phrases like “I am locked out of my account” in the support chat. This will help route you to the account access team who can assist with manual verification.
Hope this helps!