Looking for order

Retail & Point of Sale
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Topic summary

A user purchased a product advertised on Facebook and received no response from the seller after payment. They shared screenshots of the transaction and store details seeking help.

Investigation revealed multiple scam indicators:

  • Product priced at $119 vs. original “Ninja Luxe Cafe” retail price of $499
  • Poor image editing with removed brand logos visible upon close inspection
  • Suspicious subdomain structure (s.kitchen-kit.com)
  • Domain only two months old
  • Minimal effort store setup using default theme

Recommended actions:

  • Report the merchant through Shopify’s official fraud reporting tool
  • Contact bank immediately to attempt stopping the transaction
  • File both an order issue complaint and fraud report

The discussion remains unresolved regarding fund recovery, with focus shifting to damage control and preventing further losses.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
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this was bought off of facebook and now I am getting no response. Any help would be appreciated

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Hi @Mizke

Can you share a link to the store you bought that item from?

But for any issue with an order you can report a merchant on

https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

and under “Issue with an order” fill in your details and wait for a reply from Shopify.

1 Like
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Thank you. This is the store.

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Hi @Mizke

Sorry to say but that looks like a complete scam. A link to the product is https://s.kitchen-kit.com/products/espresso and it sells just that.

But the main domain has some more products and maybe you can try with contact info on this page but it does look fake. https://kitchen-kit.com/about-us/

But why it looks like a scam:

  • The first red flag is the price, $119 is too low, original product “Ninja Luxe Cafe” is $499
  • If you zoom in on the image you may notice two places where bad editing they removed Ninja logo (check original)
  • s.kitchen-kit.com looks strange at first, that s is a subdomain
  • The main domain is just two months old
  • They use a default theme and do not take much effort to store itself

So you should report it as a Fraud too. Try to contact your bank as soon as possible and try to explain to them a situation, maybe they can stop the transaction. Even if the chance is small.

Good luck and take care.