Lost email access

Technical Q&A
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Topic summary

A store owner lost access to their Shopify account and website because the Gmail address used to register the store was deleted by Google; they can’t recover the Gmail and asked how to save their work.

Response: It’s still possible to recover the Shopify store without the Gmail account by contacting Shopify Support (help.shopify.com) via Live Chat: Account → Logins and Authentication → I can’t login → Contact Support.

Support will verify store ownership. Prepare details such as: store URL, last digits of the billing credit card, previous invoices, business information, domain confirmation, and any staff accounts; support can verify ownership in other ways if needed.

Current status: The poster acknowledged the guidance, plans to proceed, and expressed thanks. Outcome is pending until Shopify Support completes verification and restores access.

Summarized with AI on November 25. AI used: gpt-5.
1

Hi. I have created an account on Shopify with a gmail address and spent a lot of time building a website through Shopify. Now, when I tried to connect at my account after several months of holidays, I saw that google deleted my gmail address for absolutely no reason and I can’t get it back from Google. Consequently, now, I even cannot access to my Shopify account and to my website, as the gmail account that I used to create this account is now deleted and doesn’t exist. What can I do ? How can I save my work from this situation ??

Thx !

2

Hey @user7833,

First of all you don’t need to worry about. You can still able to recover your Shopify store even the Gmail account is lost.

Here are the steps below.

  • Go to Shopify Support [Live chat] via this link: https://help.shopify.com/en/
  • Choose Account → Logins and Authentication –> I can’t login –> Contact Support.

Shopify Support will ask you to verify ownership in other ways.

Shopify may ask for the credit card last digits that you used for the billing, store url, previous invoices, Business details, Domain confirmation any staff account.

So, make sure you have all above listed details before contacting to the Support.

if this was helpful then don’t forget to like it and mark as Solution.

Cheers :slight_smile:

1 Like
3

Hi, Awesome ! I’ll do this, thanks you !