Thanks so much for your reply, and all of that additional information, @Chez1981 . Thanks to those screenshots, I can explain to you what all of that messaging is all about.
Your store is active. So do not stress about your store not being open and available online to customers. This messaging is specifically in regards to the visibility of your store on the Shop App. Your store is still completely shoppable by people visiting your website. You do not need to wait for 90 days for people to be able to place new orders, or anything like that. I’ll explain the meaning of the messaging below. It looks like there has been a misunderstanding between what the messaging means, Cheryl, but I’m happy to clear it up.
The “Your first shopify payments transaction was at least 90 days ago” message is in regards to the requirements for your store to appear on the Shop App, which is a mobile app customers can use for order tracking or product purchasing. The message you’re seeing is saying that it hasn’t been 90 days since your first payment was collected via Shopify Payments. Once your first Shopify Payments transaction is older than 90 days, that requirement will be met, and your store will be visible in the Shop App. This requirement is something that every store that wishes to be visible on the Shop App has to meet.
While those 90 days go by, your store is still completely active via it’s website. Customers can shop for it freely, can place orders freely, and there are no restrictions on how many orders can be placed. If there was a 90 day restriction between individual purchases in your store, then it would make no sense at all to even open up! We here at Shopify want to help you make money, so an odd restriction like that, would totally be against our mission.
Requirements like these are in place to product the integrity of the Shop App selling channel. The ‘90 days since your first Shopify Payments transaction’ helps ensure that the app isn’t being flooded by newly created stores that may launch in an uncompleted state, which would impact the trust relationship between that specific store and it’s potential customers.
Long story short, your business is available to be shopped, there are no delays between when customers can place orders, and your store hasn’t, and won’t be, blocked for 90 days when customers place orders. As soon as your first transaction that had money processed through Shopify Payments is older than 90 days, you will satisfy the final merchant requirement, and any messaging related to this situation will vanish. As mentioned above, this requirement is only related to the Shop App. Your store still functions entirely as expected, with no restrictions, while time passes to fulfil the requirement.
I hope this information clears things up for you. Please, reply to this thread if you have any additional questions.
