A user’s Meta ad account payment method was suspended due to alleged unusual activity. After changing their password and finding no concerning login activity, they contacted support.
Initial Response vs. Reality:
Support first claimed the account was reactivated
Follow-up revealed Meta couldn’t verify the payment method and won’t re-enable payments
No further appeal options appear available
Suggested Solutions:
Verify all payment details match account information exactly
Add a new payment method from a reputable bank
Escalate through Meta Business Help Center with documentation and screenshots
Request review via Account Quality page in Business Manager
Seek guidance in Meta’s Business Community forum
Consider legal consultation if business impact is significant
Status: Unresolved. The user remains locked out with limited recourse, highlighting Meta’s restrictive support process for payment verification issues.
Summarized with AI on November 2.
AI used: claude-sonnet-4-5-20250929.
I received an email suggesting my account saw some unusual activity so I logged in and changed my password and reviewed these recent activities and found nothing that was alarming.
Then I noticed that my Ad account got suspended particularly the “payment method” contacting support and received an answer “After reviewing your account, I’ve reactivated your account and payments,”
That was not true. When I contacted support again, they answered “We were unable to verify your payment method …To protect our users, we can’t confidently re-enable your payments account at this time.”
Beyond this, there is absolutely no message that I can send to let them review and reconsider.
To address the issue of your suspended payment method on Meta:
1-Verify Payment Method Details:
Ensure your payment method is valid, up-to-date, and matches the details on your Meta account (name, address, etc.).
Try adding a new, reliable payment method like a credit card from a reputable bank.
2-Contact Meta Support Again:
Use the Meta Business Help Center to escalate the issue. Provide all relevant details, screenshots of messages, and proof of your payment method’s validity.
3-Request an Account Review:
Go to your Account Quality page in Business Manager and request a review of the decision if the option is available.
4-Use the Community or Support Forum:
Seek advice from Meta’s Business Community forum, where others may have faced similar issues.
5-Consider Legal Help:
If your business is significantly impacted and Meta remains unresponsive, consult legal counsel for advice on resolving the matter formally.
Unfortunately, Meta’s support can be limited in such cases, but persistence and clear documentation often help.