Why is my payment account on hold and how can I fix it?

Hi, I see the following: Your Shopify Payments account is currently suspended
Your store can't accept new orders with Shopify Payments.
 
Your Shopify Payments payouts are paused while we check your account.
Contact Support for next steps for this standard check. This deduction does not prevent your customers from checking out.
 
I would like to be helped with this.

Hey, @mert1 ! Welcome to Shopify Community!

I’m sorry to hear your Shopify Payments account has been suspended. As advised by the message you’ve encountered, you’re going through a standard check and you’ll need to contact our support team for the next steps.

Please visit https://bit.ly/3cJkx8V and create a support ticket so we can access your account and complete the check. After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!