Misplace of my order

Topic summary

A customer ordered 3 sets of bras through a Shopify-powered website (innerwear.in) via Instagram using cash-on-delivery payment. Instead of receiving the ordered items, they received a single low-quality panty.

Key Issues:

  • Significant order discrepancy (3 bra sets vs. 1 panty)
  • Product quality concerns
  • Purchase made through Instagram advertising

Current Status:

  • The customer has provided screenshots as evidence
  • They were advised to contact the store owner directly at innerwear.in
  • The issue remains unresolved with no response from the merchant

Note: This appears to be a merchant dispute rather than a Shopify platform issue, as Shopify provides the e-commerce infrastructure while individual store owners manage fulfillment and customer service.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

I have ordered 3 set of bras from Shopify.com ( innerwear.in) website by using instagram in COD . But I got one low quality panty from this website. It’s really disgusting to buy from Instagram. Don’t understand why instgram allow this kind of seller to sell their products. Please help me with this. My id [redacted]

I am sharing you the screenshot.hope it help to look over this issue.

Hi @Pratikhya

Thank you for your posting this issue. You should contact with the store owner of innerwear.in

THIS THREAD IS PANTS.