I can’t be the only brick and mortar store in the US that has this issue - my retail business is located in Kansas City, Missouri, and when I print out a customer’s receipt, it shows 4 different line items for sales tax (state tax, county tax, city tax, district tax, etc), which, in total, add up to the correct sales tax amount. HOWEVER, my customers are constantly complaining about it because they think I’m charging too much, why are they being charged this particular tax, etc… it should just show ONE LINE FOR TOTAL SALES TAX. Shopify customer support is horrible or clueless. Has anyone figured a way to group these line items into one single tax line on the receipt?
Hi there, @kcharle2 ! Thanks for taking the time to reach out to the Shopify Community Forums with your feedback around tax line items and your receipts! My name is Imogen. It’s good to meet you!
I appreciate you taking the time to reach out to us here with your feedback and context around this situation. At this time, it’s not possible to have this tax breakdown condensed into an accurate one line item showing a total tax amount natively on Shopify. We’ve received feedback around this limitation in the past, so I’m happy to pass along your feedback and this thread to our Retail Development Team for their consideration and awareness. It’s feedback like this that helps us build Shopify into it’s best version of itself, so we appreciate it when folks take the time to share feedback with us!
Beyond what’s natively available, you may be able to use the receipt code editor to make customizations to your receipts to better inform your customers about the tax breakdown presented to them. Some clarifying information on the receipt itself may help customers understand that the tax breakdown their being presented is accurate for the taxes that they’re being charged for their purchase.
I got a solution with chat gpt. I implemented it in the liquid code editor for receipt customization in the Point of Sale settings in Admin. It worked!
Replace the existing code for tax with the code below:
{% assign total_tax = 0 %}
{% assign total_rate = 0 %}
{% for tax_line in order.tax_lines %}
{% assign total_tax = total_tax | plus: tax_line.price %}
{% assign total_rate = total_rate | plus: tax_line.rate %}
{% endfor %}
TOTAL TAX{% if total_rate > 0 %} ({{ total_rate | percent }}){% endif %}
{% if order.taxes_included %}{{ 'receipt.tax_included_in_price' | t }}
{% endif %}{{ total_tax | money }}
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This did it! Thank you for your help!!!
Just did this for my receipt code and it also worked. Automatically totaled the sales tax. Thank you!