my account terminated and i only use shopify payment since i provide digital services only on my own website, how i can submit appeal without inventory invoice since there is no one.
Topic summary
A Shopify Payments account has been terminated for a merchant who exclusively sells digital services through their own website.
Core Issue:
- The merchant needs to submit an appeal but cannot provide inventory invoices, as they don’t sell physical products
- Digital service providers typically lack traditional supplier documentation required for standard appeals
Current Status:
- The merchant is seeking guidance on how to proceed with the appeal process given their business model
- Multiple follow-up responses indicate they are waiting for instructions on alternative documentation or appeal methods
Unresolved Questions:
- What alternative proof or documentation Shopify accepts for digital service businesses
- Whether there’s a specific appeal pathway for non-physical product sellers
Thank you so much for replying, sure we need your guide if it’s possible.
yes please
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