My address was showing in the privay policy of the website. I manually edited it and deleted it.

Store Feedback

Topic summary

A store owner discovered their personal home address and email were displayed at the end of their website’s privacy policy. They manually removed this information but want to prevent it from reappearing.

Root Cause:
Shopify’s default privacy policy template automatically pulls contact information from the store’s settings. This is intended for legal compliance with regulations like GDPR and CCPA, which require businesses to provide contact details.

Recommended Solutions:

  • Update contact information in Settings > Store details to use a business address or P.O. Box instead of a home address
  • Use a professional email (e.g., support@domain.com) rather than personal email
  • Review and customize all legal pages under Settings > Policies
  • Check theme code for dynamic tags that may reference personal data
  • Consider GDPR/CCPA compliance apps for better privacy management

Note: One commenter suggested that displaying a legitimate business address can build customer trust and reduce concerns about scam stores, though the original poster understandably prefers not to share their personal home address.

The issue remains open pending implementation of these preventive measures.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

like the title, i manually edited it and deleted it. It was at the very end after

“Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please..”

how do i make sure it doesnt happen again or why was it happening? it was showing both my email and my home address

2

So you want to sell on your store and not disclose who you are?

How is this trustgiving for customers?

3

of course i dont want them to have my personal address wdym

4

Just saying that since a lot of Shopify stores are scamming people… having an Adress would give your shop some legitimacy…

5

Hi @MonarchsVault

It sounds like the default Shopify privacy policy template included your personal address and email because those fields might be pulled automatically from the settings of your Shopify store. Shopify often does this to ensure legal compliance, as a contact address is generally required by privacy laws like GDPR or CCPA.

Here’s how to prevent your personal information from showing up again:

1. Check and Update Your Contact Information in Shopify Settings- Log in to your Shopify admin panel.

  • Go to Settings > Store details.
  • Look under the Contact information section and update your email and address.
  • Use a business address or P.O. Box if possible to avoid showing your home address.
  • For email, consider using a professional email address rather than a personal one.

2. Review and Customize Legal Pages- Go to Settings > Policies.

  • Check the Privacy Policy, Refund Policy, and Terms of Service pages.
  • Make sure no personal details are left in these templates, especially at the bottom sections where contact details are usually listed.

3. Test the Privacy Policy- Visit your website, go to the Privacy Policy page, and carefully review the content to ensure your personal information isn’t displayed.

  • If your email or address still shows, it might be hardcoded into the theme or included via dynamic tags.

4. Double-Check Dynamic Tags

Sometimes, Shopify themes use dynamic tags (e.g., {{ shop.email }} or {{ shop.address }}) to auto-populate fields. To ensure nothing like this pulls your personal info:

  • Go to Online Store > Themes > Actions > Edit Code.
  • Search for the Privacy Policy or Footer templates and review the code for any dynamic tags referencing personal data.
  • Replace or remove those tags as needed.

5. Use a P.O. Box for Business

If you’re running your store from home, I’d highly recommend getting a P.O. Box for business purposes. It’s a safe and professional alternative to listing your home address.

6. Enable a Professional Email Address

Instead of using your personal email, set up a business email like support@yourstore.com. Many hosting providers or email services (like Google Workspace) make this easy.

7. Install a GDPR/CCPA Compliance App

Shopify has apps to help manage privacy compliance, like GDPR/CCPA+ Cookie Management. These can help you control what information is shared and how privacy policies are displayed.

If you need step-by-step instructions for any part of this process or have more questions, feel free to reply and I’ll try my best to help.

Best regards,
Daisy