My customers Order can’t be shipped?

Shopify Discussion
1

All my customers has the same problem at checkout..

My websites says the following:

”This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.”

my shipping rates is for Domestic zones. (south-Africa)

I dont know what to do anymore. Please help

1 Like
2

Can you direct me on here please?

3

Hi, @BLmooi . I can definitely look into this with you! I just have a few questions to make sure I’m giving you helpful advice going forward. Can you tell me more about the shipping rates you have set up for your ‘Domestic’ shipping zone? If you have a screenshot of your shipping rates that can help. Also, are all of the customers experiencing this issue from South Africa or are you seeing orders attempted from other countries as well?

When this error message happens it typically means that the product(s) in the cart are having trouble making a clear path to a shipping rate. There’s a few reasons this could be happening, but it’s often caused by the way shipping has been set up. To start troubleshooting I recommend the following:

  • Ensure all of the countries you ship to are in active markets under Settings > Markets. More information about Shopify Markets can be found here.
  • Ensure all of your products are in shipping profiles. You can find your shipping profiles by going to Settings > Shipping and delivery. You can also read more about shipping profiles on this page.
  • Double check your default package under Settings > Shipping and delivery > Saved packages.
    • If you’re using weight based rates, make sure the weight of the box isn’t making the package too heavy for your shipping rate weight ranges.
    • If you’re using carrier calculated rates, make sure the default box is not set to a carrier packaging type. For example, if you have a USPS Priority Mail Flat Rate box set up as your default package, it will only be compatible with Priority Mail shipping options.
  • Confirm that you’ve set up shipping zones and shipping rates correctly for the locations where your inventory is hosted. You can see your shipping rates by going to Settings > Shipping and delivery and clicking the shipping profile you want to view. Once there, make sure you see compatible shipping zones and rates for each location that has inventory you need to ship. You can read more about shipping zones here and you can read more about shipping rates on this page.

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  • If you’re using price based shipping rates, confirm that your rates cover all order total possibilities. For example, if you only have one rate set up as “free shipping on orders $100 and up”, but customers are trying to check out with an order less than $100, there would be no rates to show and they would receive that error message.
  • Confirm that the product(s) being purchased are set up properly to inform which shipping rates should apply. For example, on the product detail page double check that the setting This product requires shipping is enabled for all products that need to be shipped. If you are using weight-based shipping rates or calculated shipping rates you will also want to double check that your products have a weight assigned.
  • Make sure that your products and variants have inventory at the locations you are shipping from. You can read more about assigning inventory to locations on this page.

Please let me know if you’re still having trouble after trying out these steps! I’d be happy to troubleshoot this with you some more if customers are still seeing that error message.

4

Hello @BLmooi ,

This is Gina from flareAI app helping Shopify merchants get $7Million+ in sales from Google Search, on autopilot.

If your Shopify online store displays the message “This order cannot be shipped to the address you entered. Please review your address to ensure all fields are entered correctly and try again,” it suggests there may be an issue with your shipping settings or the way customers are inputting their addresses during the checkout process. Below are some steps you can take to diagnose and address the problem.

→ Check whether your customers are entering their shipping addresses in the proper format. Different countries may have distinct address formats, so ensure that customers are providing their address details following the standard South African format.

→ Ensure that your shipping zones and rates settings are correctly configured for domestic shipping to South Africa. Make sure you have set up a shipping zone that encompasses all regions within South Africa where you want to deliver your products and assigned appropriate shipping rates for those zones.

→ Perform test orders on your store to see if you encounter the same issue. This will allow you to identify the problem and understand what customers experience during the checkout process.

→ Implement an address autocomplete feature on your checkout page. This will assist customers in entering their address accurately and consistently, reducing the likelihood of errors in the shipping address.

→ Consider integrating an address validation service to ensure that the addresses provided by customers are valid and properly formatted. Various third-party services are available to assist with this task.

→ If you have recently made changes to your store, such as installing new themes or apps, there might be a conflict causing the error. Temporarily disable any recently installed themes or apps and verify if the issue is resolved.

→ If the issue persists and you cannot determine the cause, contact Shopify’s customer support for further assistance. They can examine your store settings and help troubleshoot the problem.

Let me know if you require any further guidance.

Gina