Why are customers facing checkout issues in my online store?

Technical Q&A
1

Customers are getting error while trying to check out : it says “This order can’t be shipped to the address you entered. Review your address to ensure that all fiels have been entered correctly and try again” I’m not sure what is wrong with my account set up.

2

Hi,** @Thirumangai **.

This error sounds like it could stem from your store’s configured shipping rates. I’d recommend checking your shipping rates by navigating to Settings > Shipping and delivery > Manage rates. From there, you can double check for the following:

  1. Make sure that the address that the customer has entered on checkout is included within your Shipping to zones
  2. If you are creating your own shipping rates, ensure that the customer’s order total falls within your price or weight conditions
  3. If you have multiple locations on your store, check that the products on checkout are being stocked at a location that already has shipping rates attached to it. A location with active shipping rates will show up under the Shipping from heading. If any one of your locations don’t have shipping rates on them, they will show up on the very bottom of this same page under the heading Not shipping from, and it will give you the option to add shipping rates to these locations
  4. Are you using any third-party apps to configure your shipping rates too, by any chance? If this is the case, you can double check the shipping settings on the app to see if you’ve set it up correctly for it to pull through to your storefront

We have a great help document here that will help you with setting up your shipping rates, if you need it. Once you make any necessary changes or edits to your shipping rates, you can also test this yourself with the customer’s address on your end, just to see if the shipping rates will now show up successfully on checkout.

As you’re currently looking through your shipping settings, I also recommend going through our Shopify Blog here for some helpful tips on how you can reduce shipping costs, which you can take a look at once your shipping issues have been resolved.