My Shopify online store won’t stop refreshing

Shopify Discussion
1

My online store keeps refreshing at first it was only the checkout but now its my whole website continuously refreshing. I would appreciate any help

2

Hey,

You can try Clearing your browser cache and cookies to ensure you are accessing the most up-to-date version of your website.
Try a different browser, Switch to a different web browser or use an incognito/private window to rule out any browser-related issues.
Try accessing your online store on another device, such as a different computer or mobile phone.

Thanks

3

Hello, @Tp5810 .

Welcome to the Shopify Community.

Are you able to share your store URL and what theme you’re using?

Additionally, if you’re able to advise more on the following, we can effectively troubleshoot together:

  • Could you provide a timeline of when the issue started?
  • Share a video replicating the issue.
  • Does this issue occur when using a fresh Shopify theme?
  • Have you recently made any changes to your theme code or installed any new apps?
  • What browser(s) and devices have you replicated the issue on?

I’m looking forward to learning more!

4

Hi Victoria

yes it was ok then it started again this morning

i don’t have a video but it keeps refreshing

i have recently added an app but I removed when it started refreshing

I was using safari

My shop: https://taqueriaperiban.com

5

Thanks for sharing that context, @Tp5810 .

When accessing your website (taqueriaperiban.com) in a Google Chrome browser, I was unable to replicate the refreshing issue. I have also opened your website on a mobile device using Safari, but I could not produce the same results.

To further troubleshoot, could you try the steps below:

Please let us know if the above methods have helped.

6

thank you for the quick reply Victoria!

I have tried this method my self and with my clients however we’re still experiencing refreshing issues

7

No problem, @Tp5810 .

I would like our team to further investigate and troubleshoot the issue on their end to pinpoint the root of the problem. I recommend getting in touch with our support team via the Shopify Help Center. This is because through our community forum, we are unable to authenticate your account for privacy and security reasons.