hi…my shopify store is made inactive without me being informed bout the reason. Chatted with support but they to are not having any idea , they are asking me to wait .Can someone help me know what is the probable reason. Payment is not a issue as there is no due
I’m really sorry to hear that your Shopify store has been made inactive without any prior notification. This can be quite concerning and frustrating, especially if you rely on the platform for your business.
Typically, Shopify may deactivate a store for a variety of reasons ranging from potential fraudulent activity to violations of their Acceptable Use Policy. While it’s unfortunate that you weren’t informed in advance, your first course of action should be to contact Shopify’s customer support immediately. They are generally responsive and will provide you with details on why the deactivation occurred and what steps you can take to resolve the issue.
In some cases, a Shopify Website Developer can also assist in reviewing your site’s features and configurations to make sure you’re in compliance with Shopify’s terms of service. They can help pinpoint areas that may have caused the deactivation, such as payment gateway issues, or other functionalities that might go against Shopify’s policies. If the problem is technical, a Shopify Website Developer can be an invaluable resource for getting your store back online.
Remember to also check your email spam folder, as sometimes critical notifications from Shopify might end up there.
Wishing you the best of luck in resolving this issue and getting your Shopify store back to active status as soon as possible.
Feel free to adapt the response to better fit the specific details of the situation.
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can you please share the details what was a issue