hi…my shopify store is made inactive without me being informed bout the reason. Chatted with support but they to are not having any idea , they are asking me to wait .Can someone help me know what is the probable reason. Payment is not a issue as there is no due.
Please suggest what needs to be done
Hi there, @manasss . Thanks for taking the time to reach out to the Shopify Community with your situation regarding your store. My name is Imogen. It’s nice to meet you!
Did you receive any communications from our team in relation to your shop? Are you seeing any specific messages when trying to login to your store, or access your website? Please, follow up with me when you can, and let me know!
no mail received since its more than 24hrs now still waiting to hear from them …multiples time contacted support team all they are saying is you wait trust & safety team will be sending you a amil.
Hi again, @manasss . Thank you for follow up on this thread!
The information you were provided by our Advisors on the Support Team is correct. If you received an email from the Trust and Safety Team, and have replied to that email, you will need to allow that team some time to follow up with you via that same email thread. If you have yet to reply to that email, I recommend that you do that as soon as you can!