my site is down

Legacy boards (read-only) Wholesale And Dropshipping

Topic summary

A Shopify store owner encountered an issue where their newly created site displays a message indicating the content is excluded and the store may be for sale, preventing access to the site.

Current Status:

  • The issue occurred immediately after completing the initial site setup
  • The store is currently inaccessible with an unexpected exclusion message

Recommended Action:

  • Contact Shopify’s support team directly through their live chat channel at help.shopify.com for specific information about this account-level issue

This appears to be an account or configuration problem that requires direct intervention from Shopify support rather than a general technical issue.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

i open a site with shopify and when i finish and i try to open he shays the content is excluded and my store maybe is for sale what happen?

2

Hi Pavlhs

You should better contact Shopify support team for further information about it.

You can contact them directly here in their live chat channel: https://help.shopify.com/en/

Best,
Esther