My Shopify store is being blocked on the Telstra network. It works fine on mobile data but when connected to wifi it says my SSL is blocked and unsafe. How do I fix this?
Hello @dbudge09
This is Amelia at PageFly - Shopify Advanced Page Builder app.
You can try the following steps I have provided to help you solve the problem you are facing:
- Contact Telstra:
- Telstra offers a web form to report website misuse: https://www.telstra.com.au/my-account/block-alert
- Explain the situation and that your Shopify store is legitimate.
- Check your SSL Certificate:
- Login to your Shopify admin.
- Go to Settings > Domains.
- Click on “Manage SSL certificates” next to your domain.
- Check the certificate status. If it’s expired or not valid, renew it through Shopify.
- Contact Shopify Support:
- Explain the situation to Shopify support.
- They can help diagnose any SSL certificate issues or security concerns specific to your store.
Hoping my solution helps you solve your problem.
Best regards,
Amelia | PageFly
This is a known issue and you should check https://community.shopify.com/c/shopify-discussions/this-website-has-been-blocked-telstra-australia/… for the steps to rectify it.