Hi guys
Not sure if anyone is seeing this on their stores but I have noticed in the last week that a LOT of my orders do not have ‘Online Store’ as the Sales channel.
What is weird is that they are definitely placing the orders on my website and if I go into the order you can see that the Timeline of the order is different than other orders where it has ‘Online Store’ as the sales channel. These orders just say ‘Confirmation #XXXXXXXXX was generated for this order’ and then says payment was taken. For the orders where it says Online Store as the sales channel it just shows the payment and doesn’t mention confirmation code.
What’s also weird is that some of these orders with no sales channel have been able to order stuff that is out of stock on my site.
Any idea at all?? I’m losing my mind trying to figure this out and if it is a setting I’ve messed up then would be good to know!
I’ve attached screenshots to show what I mean.
Kind regards,
Jay