Need Help: Accidentally Purchased Wrong Shopify Plan

Shopify Discussion

Topic summary

A user accidentally purchased the wrong Shopify plan and is seeking a refund.

Key Points:

  • According to Shopify’s Terms of Service, refunds are generally not offered
  • Users can downgrade their plan through Shopify Settings > Billing
  • Contacting Shopify Support directly is recommended for account-specific guidance

Technical Issue:

  • The original poster encountered an error when clicking “I need more help” to reach support
  • Suggested troubleshooting includes clearing browser cache, updating the browser, or using incognito/private mode

Related Case:

  • Another user reported being charged for the most expensive plan after a free trial ended
  • They cannot change plans until clearing an outstanding balance

Status: The discussion remains open with unresolved technical access issues preventing the original poster from contacting support.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi Shopify Community,

I hope you’re all doing well. I could use some assistance and advice from fellow Shopify users.

Long story short, I accidentally bought a Shopify plan that doesn’t match my needs. I’m looking to get a refund for this plan, but I’m unsure about the steps. Has anyone been through a similar situation and could share some insights on how to proceed?

Any help would be greatly appreciated. Thanks in advance!

Best regards,

Arbaz

2

please help me

3

Hi @arbaz31

Every Shopify plan has free trial so you just need to downgrade your plan to correct one from your Shopify Settings > Billing

4

Hello @arbaz31 ,

I understand your problem and according to the Shopify ‘Terms of Service’ Shopify does not offer refunds. However, you can contact Shopify Support and explain your issue.

I hope this helps.

Thank you.

5

Hey, @arbaz31 !

It’s not uncommon for situations like these to arise, but our support team is here to assist you. They will be able to provide guidance based on your specific situation, whether you are downgrading or upgrading. They can look into your account details and provide further information and advice. You can click here to create a support request with them.

I’d also be interested to hear more about your business, what you are selling, and what your sales goals are for this year. If there are any resources I can share with you to help, I would be more than happy to assist!

If you have any other questions or need further assistance, please let me know.

6

It is not working

whenever i click on “i need more help” it is showing error

7

Hey, @arbaz31 !

Did you manage to get through to support in the end? If you can, please share a screenshot of the error you encountered.

Have you tried clearing your browsers cache and ensuring the browser is up-to-date as mentioned here?

You can also try an incognito and private window on your device too.

Let me know how it goes!

8

I experienced this just now, i purchased a free trial one month after fee trial ends they charge me the most expensive plan. Luckily it didnt go through now im trying to change my plan and theyre saying i have to clear balance first. Any help or loop holes?