Hello, yestderday I saw that I made a transaction for over 100 euros for a shopify plan, even though I disabled the stores next plans. I messeged you via mail but my request got denied. Is there a way of a refund?
Topic summary
A user was charged over €100 for a Shopify plan despite deactivating their store and disabling future plans. Their initial refund request via email was denied.
Suggested Resolution Steps:
- Contact Shopify Support again with clear explanation: store was deactivated, charge occurred for unused service
- Try Live Chat if available, as speaking with a real person may expedite resolution
- Check Shopify Help Center for Phone Support option
Key Point: Since the charge happened yesterday and the store was already deactivated, a refund should be possible. The recommendation is to persist with Shopify support through multiple contact channels.
Status: Issue remains unresolved; awaiting user action on suggested contact methods.
Hi @Zimek
This is Richard at PageFly - Shopify Advanced Page Builder app.
Getting a refund for an unused Shopify plan, especially since you deactivated the store and it was just yesterday, is definitely possible. Here’s what you can do:
Reiterate the Situation:
-
Contact Shopify Support: While your previous email might have been denied, try contacting Shopify support again. Clearly explain the situation:
- You deactivated your store.
- You were charged over 100 euros for a Shopify plan.
- The charge is for a service you’re not using.
Contact Options:
- Phone Support: Check the Shopify Help Center (https://help.shopify.com/) for a phone number if they offer it. Speaking with a real person might expedite the resolution.
- Live Chat: If Shopify offers live chat support, try that option as well.
Hoping my solution helps you solve your problem.
Best regards,
Richard | PageFly