I used to have a store. I closed in December 2019. I did very poor bookkeeping and I have paid $40/month since December 2019 just to access my records. I canceled on January 27, 2024, but also got billed on January 27, 2024 for $41 and some change. I’d like to get that refunded, but customer service seems non-existent.
Topic summary
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Main issue: After canceling their subscription on Jan 27, 2024, the poster was charged $41 and some change the same day and is requesting a refund.
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Background: The store was closed in Dec 2019. Due to poor bookkeeping, they continued paying $40/month from Dec 2019 onward solely to access past records.
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Billing details: The Jan 27 charge was slightly higher than the usual $40 monthly payment.
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Support experience: The poster reports that customer service seems non-existent, making it difficult to obtain assistance or a refund.
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Status/outcome: No resolution reported. The poster is seeking guidance on obtaining a refund for the Jan 27 charge and effective ways to reach support. The discussion remains open.
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Extras: No attachments or screenshots were provided.
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