Hi I am confronted with a difficult situation. I have never used Shopify, I have never subscribed for anything, I am not a customer of Shopify, I don’t have any store. But I don’t know why account is charged and how? I tried to contact Shopify but it is so difficult. There is no contact number, however, upon searching on Google I get to know that I can take help from support centre. I am trying but they say create a store to be able to chat with an agent. I don’t have a store and I don’t want to creat a store please can someone one help and direct me in right direction . I want to know that why I am being billed? I checked with my bank and I don’t have any direct debit setup for Shopify
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@Sm1233 It sounds like a frustrating situation. Since you’re being billed without having a Shopify account or store, I recommend contacting Shopify Support through their email contact form instead of chat. Clearly explain your situation and ask for a refund. If you don’t get a response, you should contact your bank to dispute the charge and stop any future payments. Also, check if someone else might have used your payment information to create a Shopify account. If needed, ask Shopify to look into this. These steps should help you resolve the issue.
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Thank you so much for reply. how can I find ‘‘contacting Shopify Support through their email contact form’’ Where to find that form. Can you please share link? will be very grateful.
I am really very frustrated. I have never been to shopify because I don’t know anything about that. I have just tried to contact them on phone they said it is not in use anymore. Then when i do chat they say use email so do I use my email. Then not connecting with a agent. I have already spoken with my bank and informed about that.