Shopify support - talking to someone

Shopify Discussion
1

Hi all

Can anyone advise on how I get a billing problem resolved by actually speaking to someone at Shopify? A couple of hundred pounds has been taken from our account for something that is in our view an error. I’ve spent an hour now going round in circles without finding a way to contact an actual person [email removed] Shopify to get this addressed. All links to ‘speak to someone’ or ‘contact us’ just link to a help article page.

Btw, logging in to my account and accessing the help centre in the hope of being able to find the mythical chat functionality doesn’t work either.

Thanks

1 Like
2

Try reaching out to Shopify support via their Twitter account (@ShopifySupport). They often respond quickly and can direct you to the appropriate channel for resolving billing issues.

3

Hey @Cloud09 .

Thanks for reaching out.

If you are experiencing issues with connecting with a Support Advisor using the Help Center - I would suggest navigating to this URL and completing the form. Once you successfully complete the form, you should see the options to chat with a Support Advisor about the situation.

Let us know if you have any questions.