Need my Merchant ID to get verified by a payment provider

Shopify Discussion
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Topic summary

Issue: A merchant needs their Merchant ID (MID) to add/verify a payment provider and asks how to obtain it.

Guidance: The MID is account-specific and cannot be provided via the public Community. Only the store’s Account Owner can obtain it by contacting Shopify Support directly, where they will be authenticated and given the ID.

How to contact Support:

  • Go to the Help Center (help.shopify.com).
  • Type “Contact Support” in the chat box.
  • Log into the shop as the Account Owner.
  • Choose one of the available support options to proceed.

Status: No MID shared in-thread. The next step is for the Account Owner to contact Shopify Support to receive the Merchant ID. No disagreements or additional troubleshooting were raised; no images or attachments are involved.

Summarized with AI on January 10. AI used: gpt-5.
1

Hello team, how do can I get my Merchant ID? I would like to add a payment provider and the MID is requested by them. Thanks!

2

Hi @AwakeningRide ,

Thank you for reaching out to the Community. I’d be happy to provide some assistance with this request, to ensure it gets resolved.

To access your Merchant ID, you will want to have the Account Owner connect with us directly. This will allow our support team to get you authenticated and provide that ID to you. When it comes to account specific inquiries like this one, we wouldn’t have access to those details through the Community. Our support team however, will be able to provide further assistance.

To connect with us, you can:

  • Head over to our Help Center.
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.

Please let me know if you have any other questions or concerns.