Need to setup two emails - Contact form and admin notifications

Shopify Discussion

Topic summary

A user needs to configure two separate email destinations in Shopify: one for customer support to receive contact form submissions, and another for admin notifications.

Contact Form Setup:

  • Navigate to Settings > Notifications > Contact form section to change the default recipient email
  • For multiple recipients, use third-party Form Builder apps (like HulkApps or Globo) since Shopify doesn’t natively support this
  • Alternatively, modify the contact form’s Liquid code by adding a hidden field with the support email

Admin Notifications:

  • Go to Settings > Notifications > Staff order notifications
  • Use “Add recipient” to include additional admin emails
  • If multiple recipients aren’t supported for certain notification types, set up email forwarding through your email provider or use a shared team inbox (like Google Groups)

The discussion provides step-by-step instructions for both scenarios, with workarounds for Shopify’s single-recipient limitations.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Need to Setup two emails.

  1. Customer Support - Receive contact form emails

  2. Admin - Receive all notifications email

2

Hi @cwsg

I see you’re trying to set up two different email notifications—one for customer support to receive contact form submissions and another for admin notifications. I totally get why this is important, and I’ll walk you through how to set this up properly.

1) Customer Support Email – Receive Contact Form Submissions

By default, Shopify sends contact form submissions to the store’s main email. If you need to route these messages to a different email, follow these steps:

Option 1: Edit Shopify’s Default Contact Form Notifications1. Go to Settings > Notifications in your Shopify Admin.

  1. Scroll down to the Contact form section and click Edit.
  2. In the “Send to” field, replace the default email with your support team’s email.
  3. Save the changes.

Option 2: Use a Third-Party App or Custom Code for Multiple Recipients

Shopify doesn’t support multiple recipients for contact form emails by default. If you need to send notifications to both customer support and another email, you have a few options:

  • Use Form Builder apps from the Shopify App Store (like Form Builder by HulkApps or Globo Form Builder) to add multiple recipients.
  • Modify the contact form’s Liquid code to manually add an additional email.

Here’s a quick Liquid code tweak to send a copy of the form submission to another email:

1-Go to Online Store > Themes > Actions > Edit Code.

2-Open templates/contact.liquid or sections/contact-form.liquid.

Look for this line:

{% form ‘contact’ %}

3-Add this hidden field inside the form:

4-Save the file.

5- Now, Shopify will send contact form emails to your support email.

2) Admin Email – Receive All Shopify Notifications

Shopify sends all admin notifications (orders, customer sign-ups, etc.) to the store owner’s email by default. If you want multiple admins to receive these emails, do this:

  1. Go to Settings > Notifications.
  2. Scroll down to Staff order notifications (or any other admin notifications).
  3. Click Add recipient and enter the email(s) you want to receive notifications.
  4. Click Save.

If you want to forward these emails to multiple admins but Shopify only allows one recipient, you can:

  • Set up email forwarding through your email provider (e.g., Gmail, Outlook).
  • Use a shared team inbox (like a Google Group) and have all admin emails sent there.

That should do the trick! Let me know if you need extra help. Just let me know asap. Thanks!
Daisy.