A customer has complained to us (see below)
When he tried the New Customer Account, he was redirected to Shopify, which he suspects to be a scam.
Despite the customer’s ignorance about Shopify, he is correct**.** Shopify should not be redirecting him away from our website like that. He is now threatening to take away his business from us.
According to Shopify, this is by design. But it’s wrong.
Shopify please fix this!
While I don’t think that anyone here could necessarily change anything regarding how Shopify functions, I can only tell you to switch to regular accounts, with email and password, so it all remains within your site. The email → login code system works on shopify.com domain and that’s upto Shopify themselves to change it if it’s in their plans.
Thanks for your feedback, however I’m not sure how constructive that is. You are basically “begging the question” by saying that any criticism of Shopify’s design is really up to Shopify, and if we’re not happy with it, we can just not use it.
You can say that about almost anything regarding Shopify.
And, if you’re a Shopify partner like you say, and you are likely therefore a developer of sorts, then you would be well aware of the principles involved in what I’m talking about:
customer’s don’t like to leave the domain of the website they are on;
anti-malware software will likely raise a red flag;
employees are specifically warned against websites that do this;
this violates ADA principles and causes problems for screen-readers and disabled persons.
In fact, this Shopify store got sued because this problem violates ADA principles, see here.
there is no good reason to do this to the customer, it’s just bad design.
Well, my title just means I provide external Shopify Services such as Theme Development and App Development. I have no influence over what Shopify does with their product and I have no say in what they should and shouldn’t change. My title is just the same as being verified on YouTube, It’s just a checkmark, none of those people have a say on what YouTube does with their platform.
The only thing I can offer to you, and anyone else here in the forum is to give you alternatives, none of us have the ability to change the product.
I understand your perspective of the design that Shopify has taken, but I can only offer alternatives, thus my suggestion for you to revert to the old user + password login. It’s a fact with any closed source product, you can’t really change the skeleton, it’s upto the product owner’s themselves. You may not find it constructive, but it’s just a fact with any closed source product, not just Shopify.
There’s multiple perspectives to this. Someone who knows Shopify would think that it adds an extra layer of security. The person who doesn’t know will think that it’s a scam setup. There are other websites that offer alternative login solutions like Login with Google, Login with Facebook, and many more platforms as a login choice, they also redirect you to an external site, and it’s considered the norm now. What I can assume is that Shopify is also trying to make their feature a norm like that. Anti-malware software won’t raise any alarms because this practice has existed for a long time now as mentioned with the other services, and Shopify has a trusted domain.
As of now, there’s alot of people who use this feature, and Shopify would only reconsider if there’s no one using it, or everyone’s complaining. Me personally? I don’t use it, and have never found a reason to use it either. I prefer the regular user + password login format.
I’m just stating facts and being as truthful as I can be, if that takes away from being constructive, that’s fine by me.
Shopify should definitely change this.
I don’t know why Shopify chose to do this…it’s terrible.
Many people will be exactly like the customer in your screenshot; they will see they’ve been redirected to a website called “Shopify” that they’ve never heard of and think WTF? Why am I no longer on the site I was shopping from and now being asked to give my email?.. “Close Tab” → Lost Customer forever.
