@Shopify_77 's support page on migrating to New Order Printer is woefully lacking, and “support” staff seem to have zero training or experience with the new order printer or transitioning to it.
The support page does not comprehensively list the affected fields or how to update them.
Support staff had no idea what we were asking even though we explained it three times and sent screenshots…then they just hung up, without warning and having provided no real answers or solutions.
If you have any customization to templates in Order Printer, expect issues and zero support.
And expect extra headaches and lots more time and effort and still no support, if you use any apps on your Shopify store (pickup/delivery, inventory management, location management, gift options, etc etc etc) that impact the info you need to see thru Order Printer.
Super disappointed in “new” Order Printer (not that the “legacy” was that great but we’ve been bandaid-ing it to suit our needs). Shopify writes that this update is “optimized to use less paper and ink,”… ridiculous. We’ve already made changes to use less paper and ink. We don’t need that help from Shopify. What we need is consistency and reliability, and Shopify obviously doesn’t prioritize that given that they don’t even have a complete support page ready for the new Order Printer nor have they trained support staff.
Order Printer takes a ton of customization to be useful. Shopify’s randomly reassigned and retired fields and attributes without sharing this info completely with users and their own support staff. Hard to view this as any more than another thinly veiled “update” intended to get customers to spend more $$$ on 3rd party apps…
Do better Shopify. If don’t say something, they never will.
