NO SALES

Store Feedback

Topic summary

A store owner reports receiving no sales and seeks feedback on their Parts Depot website (hotsideparts.com).

Core Issue Identified:

  • Multiple respondents confirm the catalog appears empty with no products visible
  • Search function returns blank results
  • The store owner claims products exist (specifically mentions one product listed under ā€œheatingā€) but others cannot see them

Key Recommendations Provided:

Product Catalog (Priority):

  • Verify products are properly uploaded and visible
  • Add detailed descriptions, high-quality images, and customer reviews
  • Ensure catalog is correctly configured

Homepage Improvements:

  • Separate banner carousel from product displays
  • Implement sticky navigation menu with clear categories
  • Reduce text density, add more visual content
  • Include clear calls-to-action

Technical Enhancements:

  • Optimize for mobile responsiveness
  • Improve page loading speed
  • Implement SEO best practices
  • Streamline checkout process
  • Add customer reviews/ratings functionality

Status: The discussion remains unresolved, with a discrepancy between what the owner sees versus what visitors experience. The owner questions whether respondents are viewing the correct site.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

Parts Depot, Inc. (hotsideparts.com)

COULD ANYONE PLEASE TELL ME WHY MY SITE IS NOT GETTING SALES?

THANKS

2

That will be because your site has nothing for sale. Catalog and search function come up blank.

3

Parts Depot, Inc. (hotsideparts.com)

4

Hello @hotsideparts

Seems like, your catalog is not updated to place any order.

ReturnPrime_0-1726210898663.png
ReturnPrime_0-1726210898663.png1615Ɨ580 54.4 KB

Regards,
Sanjay Sarkar
Return Prime

5

Hi @hotsideparts ,

Iā€™m Tracy from BON Loyalty, the top-rated Shopify loyalty app.

Thank you for sharing your store. Itā€™s clear that youā€™ve put a lot of effort into creating a polished look and feel for your site. I took a look through your store, and here are a few suggestions that might help improve your conversion rate:

1. Homepage

  • Banner and Products Separation: The carousel currently includes both banners and products, which can confuse visitors. Consider separating the two:
  • Banner: Focus on a clear message, campaign, or key selling point of your store.
  • Products: After the banner, display featured products with a clear CTA (Call to Action) to encourage clicks.
  • Menu Bar: A sticky menu bar with clear categories would improve navigation and make it easier for customers to explore. Right now, itā€™s difficult to immediately understand what the store is offering.
  • Reduce Text: Thereā€™s quite a bit of text, which can feel overwhelming. Balance it out with more images or videos to visually engage visitors.

2. Products

  • No Visible Products: I checked multiple collections, and it appears that no products are available. This may be one of the most significant factors contributing to the lack of sales. Ensure products are correctly uploaded and visible.
  • Product Descriptions: Ensure that once products are uploaded, they have detailed descriptions, strong visuals, and reviews to make them more appealing.

Final Suggestion
Check if there are any issues in your product catalog management. Visitors canā€™t purchase what they canā€™t see, so ensuring that products are visible should be the top priority. From there, enhancing the homepage and navigation will help create a smoother user experience.

I hope these suggestions from my point of view will help you gain more conversions.

If you find these suggestions helpful for you, please let me know by giving BON Loyalty a ā€˜LIKEā€™ or marking it as a ā€˜SOLUTIONā€™. :blush:

Best regards,

Tracy

1 Like
6

Good Morning Sanjay, Thanks for responding to this. I dont see what you are seeing in regards

to no products. I have one product listed under keating.

Are you sure your looking at the correct site?

https://hotsideparts.com

1 Like
7

@ReturnPrime

8

Hi @hotsideparts ,

Iā€™m from Mageplaza, a Shopify solution expert.

I would be glad to review your website and provide feedback on improving its performance. Below are some suggestions to enhance website performance:

I have noticed that your website currently shows no products available for purchase. To ensure smooth operations and increase sales opportunities, you should check and upload your products and catalogs at your earliest convenience. This will enable your customers to browse your offerings and make purchases seamlessly.

Additionally, here are a few key points to consider for improving your websiteā€™s overall performance:

  1. Product Descriptions and Images: Ensure all products have detailed descriptions and high-quality images to attract potential buyers.
  2. User-Friendly Navigation: Organize your website with clear categories and filters to help visitors find what theyā€™re looking for easily.
  3. Search Engine Optimization (SEO): Optimize your website content to improve visibility on search engines, driving more traffic to your site.
  4. Mobile Responsiveness: Ensure your site is mobile-friendly to cater to customers browsing on various devices.
  5. Fast Loading Speed: Optimize images, code, and hosting services to ensure fast page loading times, improving user experience.
  6. Customer Reviews and Ratings: Enable reviews to build trust and credibility for your products.
  7. Easy Checkout Process: A streamlined, secure checkout process will reduce cart abandonment and increase conversion rates.

I hope my suggestions are helpful, feel free to give me any feedback.

Good luck!