Login blocked by two-factor authentication (2FA) on a Shopify Admin Partner account after the user lost their phone and no longer has recovery codes; SMS codes are not arriving. An image was attached but is not essential to the instructions.
Support’s guidance to regain access without logging in:
Open the provided support link in a Google Chrome incognito window.
Choose “I do not have an account.”
Continue selecting relevant help topics until options for live chat or phone support appear.
Connect with a live agent to verify identity and restore access.
The original poster acknowledged the guidance. A follow-up message offered general business growth help, and another participant reported having the same 2FA access issue.
Status: No confirmation of recovery yet; resolution depends on contacting live support as instructed. Key next step is engaging live chat/phone support via incognito without account login to resolve 2FA lockout.
Summarized with AI on December 11.
AI used: gpt-5.
I cannot log in because I lost my phone and no longer have my recovery code, so I cannot get around the two-factor authentication. I need help with my account login. I am trying to log in to my Shopify Admin Partner account, But when it sends the mobile code I am not receiving the SMS 2FA code on my mobile, please guide me on how to solve this issue. I have attached the image below.
My email is rjee4631@gmail.com which is linked to the shopify partner account.
Let’s see if we can get your access restored again! Because you do not have recovery codes, then you are going to have to reach out to our live support for help with access. In order to access our live support without logging in, please go to this link using a google chrome incognito window. You can read how to open an incognito window right here.
Once you have the page open in incognito, please select the option “I do not have an account”. From there, select the topics that apply to you and keep selecting them until the options for live chat/phone support appear. You will then be connected to a live agent. This way, you have access to the help you need without having to login. I trust this helps, thank you!
I’d love to help you out with some business growth ideas - how do you feel things are going at the minute on your store? Is there anything you’d like to improve or change?
