I just recently moved to shop pay and it has been a nightmare. I correctly entered my routing number and account number from my bank account and all payouts came back as “failed”. Getting any help is impossible as the chat team can’t do a thing and merely open tickets and the advisors that answer the tickets have received everything from me they have asked for ( including a photo of a voided check ) and still have done nothing, there is a significant amount of money sitting that I’ve not received and since there is no real customer service ; my only option will be to start contacting legal assistance and any and all outside assistance.
Topic summary
A merchant recently switched to Shop Pay but is experiencing failed payouts despite entering correct bank routing and account numbers.
Key Issues:
- All payout attempts have failed
- Significant amount of money is sitting inaccessible
- Support chat team can only open tickets but cannot resolve the issue
- Ticket advisors have not provided meaningful assistance despite the merchant submitting all requested documentation (including a voided check photo)
Current Status:
- A Shopify representative suggested contacting support via Facebook or X (Twitter)
- The merchant initiated contact through the suggested channel but has received zero response
- The situation remains unresolved, with the merchant considering legal assistance due to lack of effective customer service