I can confirm this solution worked for me as well.
What I experienced is that my phone device was removed from the recipients section, but after following the steps above, it appeared and it works now fine.
Topic summary
Multiple Shopify merchants report that new order push notifications stopped working on their iPhones, with most issues beginning around Saturday/Sunday. The problem affects both iOS and some Android devices, impacting merchants who rely on instant alerts—particularly those with physical stores needing to quickly pull online orders from floor inventory.
Key Details:
- Notifications stopped despite correct settings in both the Shopify app and device settings
- The issue appears widespread, though not listed on Shopify’s official status page
- Some users initially suspected iOS updates or other configuration changes (like DMARC records) as potential causes
Working Solution:
Several users confirmed success with this process:
- Delete and reinstall the Shopify app
- Restart the phone before opening the app
- Allow notifications when prompted
- In Shopify admin (desktop): Settings → Notifications → Staff Notifications → Find your device under Recipients → Click three dots → Send Test
- Some users also needed to toggle “Turn Off” then back on for their device
Current Status:
Some users report notifications spontaneously returning without intervention, while others required the manual fix. The root cause remains unclear, and Shopify support responses have been limited to standard troubleshooting steps.
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