Not receiving orders ordered thru Shop

Payments + Shipping & Fulfilment

Topic summary

A customer reports missing orders placed through Shop, with two main issues:

Primary Problems:

  • One order had its shipping address fraudulently changed and was redirected to Utah
  • Another order shows as delivered but was never received

Customer Response:

  • Has receipts for all purchases but is experiencing financial losses
  • Plans to stop using Shop and switch to Amazon for future purchases

The issue appears unresolved, with no indication of refunds or support resolution. This suggests potential security concerns with address modification and delivery verification.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I have receipts of items purchased online

Never received, someone changed the address on one and had it shipped to Utah, order from another retailer and said it was delivered no package can be found in losing money dealing with shop so I’m not ordering anymore where these people are involved i will go to Amazon

1 Like