Notification

Start a Business
1

I receive notification from redopay (

You had a transaction declined

A recent transaction on your card ending in 1527 was declined for the reason: “Available balance is insufficient, please check account balance and payment currency Settings”. Declined transactions may result in transaction fees. Please maintain a sufficient account balance and good card usage habits. Details can be found on the app page.)but me i close my account with shopify

2

Hello @1926440 If I’m reading this correctly, you’re saying you closed your account with Shopify but a transaction was still tried with a bank account linked to it? I believe you should first get in touch with redopay and see if you can get any extra information there, then proceed to get in touch with Shopify customer support as well.

3

Hi @1926440 ,

I’m Kate from PageFly, a Shopify Landing Page Builder app. I’m sorry to hear about the trouble you’re experiencing with the declined transaction and the lingering charges even after closing your Shopify account. I’d love to help you figure this out!

Here are a few things to consider and steps you can take:

1. Verify Account Closure

When closing a Shopify store, it’s essential to ensure the process is fully completed. If the store deactivation wasn’t finalized, Shopify might still attempt to charge you for the subscription. To double-check, try logging into your account:

  • If your account is still active, you’ll need to navigate to Settings > Plan, click Deactivate Store, and complete the prompts.
  • If you can’t access the account, consider using Shopify’s account recovery options.

2. Active Subscriptions from Apps or Services

Even after deactivating your store, third-party apps or services connected to it may continue billing independently. To check:

  • Look through any emails for billing confirmations from apps or services you used with your store.
  • Log in to the app provider’s website (if applicable) to ensure those subscriptions are canceled.

3. Multiple Shopify Accounts

It’s possible the charge is coming from another Shopify account associated with your payment method. You can use Shopify’s store recovery tool to identify if there are additional accounts linked to your email or card.

4. Contact Shopify Support

If none of the above solves the issue, the best next step is to reach out to Shopify Support directly. They can provide more details about the charges and help you stop them if they’re unintended. You can contact them through the Shopify Help Center.

5. Prevent Future Declined Transactions

While waiting for a resolution, consider contacting your bank to ensure you won’t incur transaction fees from the declined payments. If needed, your bank may also assist in blocking recurring charges from Shopify.

I hope this helps you resolve the issue quickly! If you have more questions about managing your Shopify store or need help with anything related to landing pages, feel free to reach out.

I hope this clarifies the situation and assists you in resolving the issue. If you have further questions or need additional help, don’t hesitate to reach out.

Cheers! Kate | PageFly Team