Hello, I am from Singapore and am setting up my bank details to receive payments. However, the web says that my branch and bank code is incorrect and cannot be found. But I have checked and it is the correct one. May I know why they said my branch and bank code cannot be found
Hi, @NicoleChin .
Welcome to the Shopify Community. Thanks for sharing your question!
I appreciate you reaching out to your banking institution to confirm your bank and branch code.
While I’m not able to determine the cause of the error message, I encourage you to create a support request via the Shopify Help Center. Our internal team will be able to have access to your account to view where the issue is stemming from and help you get set up.
If you have any questions navigating the Help Center, please feel free to share them here.
Hi! Did you manage to get this solved? I’m from Singapore too and facing the same problem. Have reached to the Shopify help but they seem to be unable to pinpoint the problem.
Hi, @Clarii !
If you’ve already contacted your bank to confirm the branch and bank code are correct, you can reach out to our team through the Help Center, so we can take a closer look.
Same problem here - I tried all available codes and none was accepted. Support didnt help a lot as well, just standard answers which doesnt help…
Any one solved already the problem and can help me ?
1 Like