The last time I reached out to Shopify for help with something was a few months ago, and it used to be so easy! Now, the “24/7 support” just goes to a bot who can never answer specific questions! Where can I go to gain access to the live chat feature? and if this feature has gone away, where can I go to simply submit a ticket via email? This is maddening!
Hi @Cassy_Burnvoth ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with this request, to ensure it gets resolved.
To connect with our support team, you can head directly over to our Support Page. As you’re seeing the chat box prompt however, you will want to complete the following steps:
- Log into your shop from our Contact Page.
- Type Contact Support into the chat box**.**
- This should provide you with the option to select Chat with a Support Advisor.
Please let me know if I can provide assistance with anything. I’m happy to help with any other questions or concerns that you might have.
Hi Blair. I’m trying to unsubscribe from direct mail from Shopify. When I try to connect with customer support, and they provide me a link to a store, that link doesn’t work. I very very very badly want to unsubscribe from direct mail for privacy reasons. I need help.
Hi @catherineffs ,
Thank you for the prompt response and sharing those additional details! I’d be happy to provide some assistance with getting you unsubscribed from our mailing list.
As we will require some personal details, I’d encourage you to connect with us directly. This will allow our support team to update your information and ensure you no longer receive physical mail.
To connect with us, you can try following these steps:
- Head over to our Contact Page.
- Enter ‘Can’t log in’ into the chat box.
- Select the ‘I still need help’ option
- Select the ‘Account Support’ prompt to view our available support options.
Please let me know if you have troubles with those steps outlined above. I look forward to your response!