Where can I find the direct link to live chat support?

Shopify Discussion
1

I am trying to contact support but the live chat option is not showing anymore and I am on a loop of not being able to contact them. Is there a direct link to live chat or an email to contact support?

Thank you

2

Please try to reach with the link. If you have any problem contact me.

https://www.shopify.com/contact

3

thanks

4

Hello @urbantis

It’s Damimond here,Shopify Partner. Thank you for bringing this to our attention.

Follow this step:

  1. Visit the link: https://www.shopify.com/contact

  2. Click on Contact Suport

  3. Enter your login details and click the button “Chat with us”

  4. Enter your message and wait till a shopify agent replies.

I hope this helps you.Kindly mark it as solution.

Best regards

Damimond.

5

Hey @urbantis .

Thanks for reaching out.

If you are attempting to reach out to our live support channels, you will need to login to your store using our Contact Us page. Once you are successfully logged in, you will directed to the Help Center - type in the search bar what you would like to get assistance with. After you search, you should be able to locate the Get Support option below the search results.

This will allow you to reach out to our live support channels and speak with a Support Advisor.

Let me know if you have any additional questions.

6

Am I the one who is slow? Because I am desperately trying to get to customer chat but I keep getting back to the main support page. Where on earth can I chat with a live agent???