Online shop disappeared

Store Feedback

Topic summary

A customer ordered three items from an online shop a month ago but only received a card saying “Best Wishes.” After attempting to contact the merchant and filing a complaint through Shopify’s reporting tool, the shop has completely vanished from both Shopify and the internet.

Current Status:

  • The situation appears to be a scam store
  • The customer has submitted a complaint via Shopify’s official order issue reporting page
  • A community member confirmed this looks like fraudulent activity

Recommended Next Steps:

  • Ensure the complaint includes all available details and payment receipts
  • The discussion remains open regarding whether additional reporting channels exist beyond the already-used Shopify complaint form
Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hello everyone.

I have a question regarding a shop I made an order from a month ago for three items, and all I received was a small printed card saying: “Best Wishes”!

I tried to contact them, and filed a complaint on the Shopify website who told me they forwarded my complaint to the merchant. Now the shop has completely disappeared from the Shopify website, or indeed the internet!

Is this a scam?

I would be very grateful for any advise.

2

Hey there @Jackolucky Unfortunately, this does appear to be a scam store. Have you filed an official complaint to Shopify customer support yet? If you haven’t you should try doing so with all necessary details you still have including the payment receipts.

3

Hello! Thank you so much for replying! I did send a comprehensive complaint to: https://www.shopify.com/legal/tools/report-an-issue/order-issue . Is that what you mean by an official complaint to Shopify customer support? I can’t find anywhere else to lodge a complaint.

Many thanks

Jack