Order Confirmation

Technical Q&A

Topic summary

Main issue: Have Shopify send the identical order confirmation email that customers receive to the shop owner automatically, without manual forwarding or checking the admin.

Key guidance:

  • Use Settings → Notifications for staff (owner) and customer emails. The Shopify mobile admin app can also notify on each order.
  • The exact auto-duplication/forwarding of the customer order confirmation to the owner is not supported natively.

Workarounds and options:

  • Rely on the staff notification email, which contains the same order details (often more) arranged differently.
  • Customize the staff notification template code to visually match the customer confirmation. You can also add fields like SKU, tags, or metafields (custom fields).
  • Operational tips: stay logged in to the admin or bookmark the orders page for quick access.

Outcome/status:

  • No built-in way to automatically send the customer’s confirmation email to the owner.
  • Practical alternative is to customize the staff notification to mirror the customer email and use app/admin alerts. Discussion effectively concludes with this limitation and workaround.
Summarized with AI on December 10. AI used: gpt-5.
1

Hi everyone,
Is there a convenient and faster way to set up Shopify so that order confirmation emails are sent to both the customer and the shop owner at the same time?

I want to keep track of everything directly in my email inbox, but right now I always have to log in and search for each order under the customer’s name, which takes quite a bit of time.

If anyone has a solution or recommendation, I’d really appreciate it!

2

Settings → Notifications houses everything you need. Staff notifications (including yourself), customer notifications, everything.

Also, the mobile Shopify admin app will chime every time an order is received. It’s actually quite annoying if you get a lot of orders…

3

Yes, I already set the store email under notifications, but what I want is the exact same order confirmation email that goes to the customer to be automatically sent to me as well.

Is there a way to duplicate that email to the shop owner without manually forwarding or checking through the admin each time?

4

Both the customer email and your email have the same details, just slightly arranged differently, so I’m not exactly sure what information you think you’re missing. If anything, the staff notification email should have more information. In any event, you can edit the code to match what the customer sees. You can also insert things like sku and back-end tags or metafields.

Beyond that, I think it’s much easier to stay logged in, rather than having to sign in every time. You can bookmark the admin page, so all it takes is a click of the mouse and you’re in.

As to the specific question of duplicating or forwarding the customer order confirmation from within Shopify, I don’t think that’s possible.