Order status and tracking page help

Product Development & Sourcing
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Topic summary

A new Shopify dropshipper using Shrine Pro and 17TRACK is troubleshooting order tracking setup issues after a test order.

Main Issues:

  • Order confirmation emails redirect to shopify.com URLs instead of their own domain
  • Shipping confirmation emails unexpectedly link to ParcelsApp despite never installing it
  • Both tracking pages reveal Chinese shipping origins to customers

Solutions Provided:

  • Update email links through Settings > Notifications to point to the custom domain and 17TRACK instead of default services
  • Use tracking apps with “dropshipping mode” features (like Parcel Panel Order Tracking) to hide Chinese origin details with one click
  • Custom tracking pages can help avoid displaying sensitive shipping information while maintaining customer trust

The discussion remains open with basic troubleshooting guidance provided but no confirmation of resolution from the original poster.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

I’m new to Shopify and dropshipping. I’m using Shrine Pro and I have 17TRACK installed for tracking. I’ve done a test order and need some help with the order status page and tracking.

  1. In the order confirmation email, the “View your order” button links to my domain but it gets redirected to a shopify.com URL that displays the order status. Does this page exist on my own domain? If so, how do I change the emails to link to this page?
  2. The shipping confirmation email provides a link via ParcelsApp. I never installed ParcelsApp? Is this included by default? How can I change this to my 17TRACK link instead?
  3. On both tracking pages, it reveals to the customers that the item is being shipped from China. Is there a way to hide these details? Or what are some best practices on handling this?

Any help is appreciated. Thank you!

2

@bobloblaw

  • Order Status Page: The order status page should be on your domain. Update the “View your order” link in Settings > Notifications.

  • ParcelsApp Link: It shouldn’t be included by default. Change the shipping confirmation email link in Settings > Notifications to your 17TRACK link.

  • Shipping Origin Details: Hiding the origin can be tricky. Consider using apps that offer custom tracking pages to avoid displaying this information.

3

Hi @bobloblaw , If you want to hide all the details about the Chinese origins, you can use the “dropshipping mode” of Parcel Panel Order Tracking. It can hide all Chinese origin details with 1 click, perfect for a dropshipping business.

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By hiding the dropshipping information, you can improve CRO and customer trust.

1 Like