I’m new to Shopify and dropshipping. I’m using Shrine Pro and I have 17TRACK installed for tracking. I’ve done a test order and need some help with the order status page and tracking.
- In the order confirmation email, the “View your order” button links to my domain but it gets redirected to a shopify.com URL that displays the order status. Does this page exist on my own domain? If so, how do I change the emails to link to this page?
- The shipping confirmation email provides a link via ParcelsApp. I never installed ParcelsApp? Is this included by default? How can I change this to my 17TRACK link instead?
- On both tracking pages, it reveals to the customers that the item is being shipped from China. Is there a way to hide these details? Or what are some best practices on handling this?
Any help is appreciated. Thank you!
Hi @bobloblaw , If you want to hide all the details about the Chinese origins, you can use the “dropshipping mode” of Parcel Panel Order Tracking. It can hide all Chinese origin details with 1 click, perfect for a dropshipping business.
By hiding the dropshipping information, you can improve CRO and customer trust.
Hi @bobloblaw ,
Ann here from the BestTrack team.
Since you already have 17TRACK installed, I’d first check whether your customer emails are all pointing to the same tracking destination. Right now it sounds like the customer journey is split across a Shopify order status page, a ParcelsApp link, and your 17TRACK page. That can easily feel confusing for customers, especially on a new dropshipping store.
A simple way to debug this is:
1. Place one test order.
2. Check the order confirmation email link.
3. Check the shipping confirmation email link.
4. Open both pages as if you were the customer.
5. Make sure the tracking page, carrier name, and delivery message all feel consistent.
For the China-origin part, I’d be careful about hiding too much information in a way that creates mistrust later. A better approach is usually to use a branded tracking page with clearer wording, neutral tracking events, and realistic delivery expectations.
Full disclosure: I’m part of the BestTrack team. If you ever want to compare another option, you can search “BestTrack” in the Shopify App Store. It focuses on branded tracking pages and real-time tracking updates, and the free plan supports up to 300 orders/month, which can be useful while you’re still testing a dropshipping setup.
Either way, I’d focus less on having multiple tracking links and more on giving customers one clear tracking experience from email to delivery.
The “View your order” link is Shopify’s hosted order status page, so you can’t simply change it to your own domain. The ParcelsApp link usually comes from your fulfillment app, not Shopify, and can often be replaced with a 17TRACK link in that app’s settings. As for showing shipments from China, that’s carrier data—using a branded 17TRACK tracking page is the best way to provide a cleaner customer experience.
Hey @bobloblaw ,
Hope you are doing well!
Thanks for providing the details. Let’s tackle each question step by step.
1.Order Status Page: A Shopify order status URL is expected behavior.
2.Shipping Tracking Link: To use 17TRACK, check whether the app supports replacing tracking links in email notifications.
3.Shipment Origin Visibility: Shipment origin is usually provided by the carrier and isn’t something Shopify can hide.
I hope this points you in the right direction.
