Hi guys
My shopify store is loading a blank page and I have no idea why? Can someone tell what I have done for this to have happened?
Topic summary
Pages in a Shopify store intermittently load blank after recent editorial changes (no new apps). Shopify has flagged the theme as possibly unlicensed.
Suggested causes and fixes:
- Missing or altered theme.liquid layout file, or CSS/animation setting opacity: 0 making content invisible.
- Actions proposed: revert theme.liquid via Theme > Actions > Edit code > version history; inspect html/body in dev tools; add a forced style override: html, body { opacity: 1 !important; }.
- Check Shopify Admin code editor for error banners; share details of any recent theme changes.
User updates:
- Reverting to an earlier version did not resolve the blank pages.
- A contracted developer temporarily fixed it, but the issue returned. The developer’s customized theme later disappeared, leaving only an older working theme.
- The current theme shows as “custom.” The user suspects the developer may have created a new theme and deleted the old ones.
Status and open items:
- No confirmed resolution. Licensing status of the theme and recovery of the previous customized version are unclear.
- Central artifacts: a CSS snippet to restore visibility and the theme.liquid file history are key to troubleshooting.
I’m Richard Nguyen - CRO Expert at PageFly- Free Landing Page Builder.
Regards your concern about Pages Are Loading Blank
I think that you have mistaken delete the layout theme.liquid file or that is a styling code maybe conflict from the animation set your page to opacity: 0; and that make your page blank
If you have modify your theme recently you can head to
Theme > Action > Edit code - theme.liquid and revert to a original version history
If there is a style make your page blank you can inspect your page and check on html,body tag
Usually this code will be help in this case, you can paste this code at the end of tag in theme.liquid too
If you feel my answer is helpful, like it or mark it as a solution. Let me know if you have any questions.
Best regards,
Richard | PageFly
1 Like
Hi, @tavip !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I understand that you are running into some issues with your shop as it’s loading a blank page. As @PageFly-Richard mentioned, this can be caused by various factors. In order for us to provide the most assistance, are you able to provide some additional context leading up to the error? For instance, have you made any changes to your theme file? Have you installed any new apps?
You can also head over to your Shopify Admin and select Online Store > Theme > Action > Edit code and check if you can locate any error banners on this page.
Looking forward to hearing from you!
1 Like
Hi, I did make some editorial changes yes, but no new apps. I was just trying to make the page look more appealing and then bam something happened and the next time I logged in it was blank 
I haven’t been able to get any help. Shopify are saying the theme I am using is unlicensed version but I am not sure. I did have a developer make some changes to it but that was months ago?
Thank you. I am just not tech savy enough to know how to fix this myself. Are you able to assist?
Hi RichardNguyen I did attempt to revert to an earlier version but it did not fix it
Hi Mac I was making editorial changes in the navigation area of the theme before this happened. It was then fixed by the website developer I had contracted to do the work I needed, his name is Zworthkey. I found him in this community forum, he then fixed the issue. I was making some editorial changes to the website before it crashed again and went blank. When I went back to using the theme he created it had actually disappeared and I had to use an older version. I am not tech at all and believe I may have been duped here. I am now back at square one again having to re edit the entire store. This is becoming a small nightmare for me! The current theme is working but is the not the theme I had edited to perfection with the help from the developer I had paid. I am ready to quit the entire process. This new theme says it is a custom theme, I think the developer has created this new theme and deleted all old ones. Can you offer any advice from here?