Hi everyone,
I received a billing notification from Shopify stating that my payment failed. The system says it will retry on October 17, 2025.
I’ve checked with my bank (Tangerine), and they confirmed that no transaction attempt was made from Shopify. My card is active, has sufficient funds, and all the billing details in my account are correct.
Has anyone experienced something similar? Could this be a technical issue on Shopify’s side? I’d appreciate any advice or insight on how to resolve this before the next billing attempt.
Thanks in advance!