Payment failed – No attempt seen by my bank

Payments + Shipping & Fulfilment

Topic summary

A Shopify user received a failed payment notification for their billing, with the system scheduled to retry on October 17, 2025. However, their bank (Tangerine) confirmed no transaction attempt was ever made.

Key details:

  • Card is active with sufficient funds
  • All billing information verified as correct
  • Discrepancy between Shopify’s notification and bank records

Current status:

  • User seeking advice on potential technical issues
  • Looking for resolution strategies before the next billing attempt
  • No responses or solutions provided yet
Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I received a billing notification from Shopify stating that my payment failed. The system says it will retry on October 17, 2025.

I’ve checked with my bank (Tangerine), and they confirmed that no transaction attempt was made from Shopify. My card is active, has sufficient funds, and all the billing details in my account are correct.

Has anyone experienced something similar? Could this be a technical issue on Shopify’s side? I’d appreciate any advice or insight on how to resolve this before the next billing attempt.

Thanks in advance!