payment pending question do i need a plug in to receive payments

Topic summary

A store owner has 4 orders showing “payment pending” status and suspects a configuration issue. They were told a $400 plugin is needed to resolve this, which they believe may be a scam attempt.

Key Points:

  • Another user suggests the orders may not be legitimate from the start
  • No plugin should be required for basic order fulfillment
  • The store link was shared: tier1tactical.com

Current Status:

  • The helper offered to review the store and conduct a Zoom session to troubleshoot the issue directly
  • The discussion remains ongoing with no resolution yet
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

hi i have 4 orders come through and they all have payment pending on them, so i presume there is a setting wrong somewhere. but for the life of me i cant find it , ive been told i need a $400 plug in to sort it but i thinks hes trying to scam me.

You don’t really need a plugin to fulfill your orders. There is probability the orders are not real from start. Do you mind providing your store link?

Yes it’s Tier1tactical@gmx.com

Sorry tier1tactical.com

https://admin.shopify.com/store/4dexk9-qx/settings/domains

Ok, I have seen the store. Let me reach out to you via mail. Hopefully. you get it or you check your spam. Then we go through it via zoom.