Does anyone have a time frame for your store to verified by the shopify ? Sent my docs off three working days ago – still radio silence. Gotta say, Shopify’s customer service is seriously dodgy.
Topic summary
A merchant submitted verification documents to Shopify three business days ago and is experiencing delays with no response, expressing frustration with customer service.
Verification Timeline:
- Standard processing takes up to 5 business days
- Current wait time (3 days) is still within normal range
Recommended Actions While Waiting:
- Check admin notifications for missing information requests
- Review Settings > Payments section for upload prompts
- Consider re-uploading documents if delays persist
- Try using a different browser
- Ensure store compliance with all requirements (product listings, policies)
The issue remains unresolved and ongoing, with the merchant still awaiting verification team response.
Hi @James589
Validation can take up to 5 business days, but while you are waiting, look out for any missing info or upload prompts inside the admin notifications or the Settings > Payments section. Delays sometimes clear up after documents are re-uploaded or a different browser is used. In addition, make sure that your store is compliant with everything from product listing to policies.